Poor Judgement

I came across this sad and worrying case today.

I was particularly struck by the following:

'The nurse, Sue Lindsay, said she could not elicit any symptoms of psychosis in his voice and gave the 28-year-old a 24-hour crisis number to call.
Days later, on June 9 last year, degree student Mr Woodruffe, of St George's Street, Ipswich, jumped to his death off the Orwell bridge.'

I think that this is inexcusable. Making a decision on a patient's care, when they have obviously contacted you in crisis cannot be adequately performed over the 'phone. A face to face assessment is mandatory.

According the Mental Health Trust, guidelines were followed. Although they concede that they are now reviewing them - so that's OK then is it?

Fuck the guidelines, whatever happened to common sense and sound judgement?